Asset Management Tips

SAN BRUNO, Calif., Oct. 29 /PRNewswire/ -- InQuira, Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, announced today that MTS Allstream Inc., one of Canada's leading national communications providers, has selected InQuira to power its knowledge management ("KM") initiatives for its operations in the province of Manitoba and to improve its customer service experience. The company is leveraging InQuira's KM solution to consolidate multiple content sources used across its call center, as well as its intelligent search capabilities to make the knowledge base efficiently and effectively accessible by its employees.

Serving residential and business customers with local and long distance services, Internet access, wireless services and digital television, MTS Allstream's 700 service representatives in Manitoba were relying on multiple content sources to handle service inquiries from its customers. read more